ABOUT AVANNA

OUR STORY

Hello! My name is Amanda Billingsley, and I am the owner of Avanna Boutique. I launched Avanna Boutique in 2017 with a storefront location in historic downtown DeQueen, Arkansas. Inspired by my two beautiful daughters, Ava + Anna, Avanna Boutique was born. My desire was to create a positive outlet in my life that would benefit both myself and others, so I took the leap and opened shop. Forever a dream, finally a reality, I opened the doors on December 1, 2017. My vision came to life in a positive feminine atmosphere where local ladies could find something to make them feel pretty. Avanna Boutique is a place where you can find both high-style ensembles and beloved everyday casuals, hence our tagline....Uptown Style. Downtown Charm. 

 

The greatest joys of this job include helping other women see the beauty within themselves, and showing Ava+Anna how to work hard for your dreams, uplift + inspire others, and be the best person you can be. I am forever thankful for my local ladies who have been loyal customers and supported the shop before the online platform took off. I am thrilled to now offer a streamlined shopping experience via the website, but as always, be watching Facebook and Instagram to stay in touch with all things Avanna! 

 

Blessings, 

Amanda Billingsley

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OUR BRAND

 

At Avanna Boutique we see fashion as an outward expression of your inner beauty. Ralph Lauren once said, "Fashion is about something that comes from within you."  Avanna Boutique is a collection of classic femininity, southern culture, and boho vibes. Here you will find timeless classics, modern day heirlooms, and occasionally an edgy trend.  Conscious of trends, but not led by them, we are dedicated to providing quality apparel at reasonable prices for ladies of all generations. Our styles are carefully curated to provide a plethora of apparel to fit any woman's unique sense of creative self-expression.  In May of 2018 the hand-stamped jewelry line launched, which offers uniquely personalized cuffs and necklaces by custom order. 

 

Just as important as quality goods, we strive to offer you exceptional customer service. Our priority is to make every purchase a positive experience. We value your feedback, whether it be positive praise, or constructive criticism, for we are forever on the path of continuous improvement. 

 

However you found us, we are thankful you are here! We hope you enjoy your shopping experience and hopefully become a loyal returning customer. Tell a friend and get social with us! Tag @AvannaBoutique and share your Avanna styles. 

 

RETURN POLICY

All items must be returned to us in the condition they were received in. We only offer store credit for returns. Items must be returned unworn, unwashed and smoke, deodorant and perfume free. We reserve the right to refuse a return if these conditions are not met.  

The following items are final sale and cannot be returned:

  • Items purchased with a discount code/temporary sale of 30% off or more

  • Sale Items

  • Jewelry

  • Swimwear

  • Sunnies/Eyewear

  • Hair Accessories 

  • Bodysuits + Bralettes + Intimates

 

All items must be returned within 30 days of being delivered to you. We will use the delivery date from the USPS tracking link provided at the time of shipment. Any items sent back to us that are not in compliance with our return policy will be shipped back to the customer at their expense. After 30 days, we are unable to accept returns on any purchases.

 

Please include a return form in your return package. If you do not have your order number, email shopavannaboutique@gmail.com.

The return shipping is the responsibility of the customer. We do not provide return labels. Please send returns to:


Avanna Boutique Returns

114 N. 3rd 

DeQueen, AR. 71832

 

If you live local, feel free to bring your return to our storefront, located on the DeQueen Square. Online returns can only be processed Tuesday- Saturday in the store. Once the return is received, please allow 5 business days for processing. You will recieve an e-card via email. You can use it online or in store.

Download Return Form

 

Damaged Items: If you receive a damaged/defective item, please email shopavannaboutique@gmail.com within 5 days of delivery. Please include a picture of the damage and your order number. 

Lost Packages: USPS provides insurance up to $100 on Priority Mail packages. We recommend upgrading to $8 Priority shipping at check out. Avanna Boutique is not liable for USPS First Class Mail packages that are lost or stolen and will not offer a refund. Please email shopavannaboutique@gmail.com  for assistance in filing an insurance claim on USPS.gov.

 

Exchanges: Due to our quickly changing inventory, we do not offer exchanges.

 

Additional Return Details:

  • Shoes must be returned with their original shoebox. Please pack the shoebox inside another box as the original shoebox must be returned undamaged. We also recommend carpeted areas for trying shoes on. Any signs of wear to the shoe or a damaged shoebox will make them ineligible for return.

  • After the item has been worn, it’s yours for good! Avanna Boutique is not liable for damage that occurs as the item is being worn. As a small business, we have this policy in place to protect ourselves, and you, our customer. We reserve the right to refuse a returned item that was reported as damaged if the items show any sign of wear.

 

Missing/Incorrect Orders: We double check every order before it goes out the door, but we are humans and mistakes happen! If you happen to receive the wrong item, or are missing an item, this is for you! Let us know by emailing  with your shopavannaboutique@gmail.com invoice number and the name of the item that is wrong. All reports must be made within 7 days of receiving your order or it will not be accepted. We'll send you a prepaid return label to ship back the incorrect item. Once you've received the label, please send back the incorrect item as soon as possible so that we can ship you the correct item.

If you have any other questions regarding our return policy, feel free to contact us at shopavannaboutique@gmail.com. Thank you!